Refund policy

REFUND & RETURN POLICY

At KURA STORE, we take pride in the quality of our premium watches. If you receive a damaged or incorrect item, we are here to help.

1. DAMAGED OR DEFECTIVE ITEMS
If your watch arrives damaged or has a manufacturing defect, please contact us at kurastoreofficial@gmail.com within 48 hours of delivery. Kindly share a clear photo or short video showing the issue, along with your order number. We will send you a brand-new replacement at no extra cost.

2. ORDER NOT DELIVERED
If your tracking status shows that the package is lost or if it is significantly delayed beyond our standard shipping window, we will issue a full refund or resend your order immediately.

3. RETURNS CONDITIONS
- To be eligible for a return, your watch must be unused, unworn, and in the same premium original packaging with all tags attached.
- We do not accept returns for minor color differences due to screen lighting or change of mind after the product is shipped.