Refund policy

At KURA STORE, customer satisfaction is our priority. We want you to have a smooth and trusted shopping experience.

Returns

We accept return requests within 7 days after you receive your order.

To be eligible for a return:
• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• Proof of purchase/order details are required.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong item, please contact us immediately with photos/videos of the product. After verification, we will provide a replacement or refund.

Refund Process

Once your return is received and inspected, we will notify you about the approval status.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Non-Returnable Items

Products damaged due to customer misuse, wear and tear, or missing original packaging may not be eligible for return.

Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, the return process will apply.

For any return or refund queries, contact:

Email: support@kurastores.com

KURA STORE
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